Northern Accident Repair
People
Our business is not just focused on meeting our customer’s expectations; we want to exceed them: from the courteous and efficient phone conversation when you first call for help, through to delivering your car to the door, on time and better than it looked before the accident.
It’s not about the superficial things like our magazines and complementary coffees in reception – it goes far deeper than that.
It’s about the work that goes on behind the scenes. Recruiting people who take pride in their work and constantly training them so they can improve in their abilities. Managing schedules so our customers get a prompt and efficient service, while making sure our staff also have the time to do their job properly, without cutting any corners.
This process of improvement is never ending: all our customers are given a questionnaire to rate our service.
It’s always nice to hear the many compliments, but it’s the occasional negatives that we really appreciate – they show us where we could do better.
Also pictured are our on-site training room facilities, used regularly to further develop our staff.
“Everything was excellent, very quick and a 1st class service.”
Citroen Xsara owner
“Thank you for a good job and excellent service.”
Ford Galaxy Zetec owner
“Excellent service will recommend to colleagues and friends!!”
Renault Laguna RT owner
“I was very pleased with the efficient and courteous service we received. The speed of the repairs and the helpful staff were a credit to the company.”
Ford Fiesta Zetec owner
“From start to finish you were professional and it feels like I never had an accident with my car because it went so smoothly.”
Audi TT owner
“Staff have been absolutely brilliant from start to finish. So not think you could get any better.”
Vauxhall Zafira owner
“Thank you and everyone involved for repairing my vehicle.”
Ford Escort GTI
“I am always happy with the service we get. I know you will sort out any problems on the car which is why we have been customers for approximately 30 years.”
Ford Sierra owner
“Very pleased with the bodywork and repairs, looks like new.”
J Barber. Ford Fiesta I owner
“Excellent service and staff.”
Bolton, Ford Ka owner
“Very satisfied, wonderful job done!”
J Walker, Ford Mondeo Zetec owner
“Great job. Good service. A1.”
B Smith, BMW 316i owner
